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Volcano Communications Privacy Statement

The Volcano Communications Group of Companies respects your privacy.  We take every step possible to ensure that your personal information, including call records, is only revealed to those persons or entities that you wish it to be revealed to.

However, we will cooperate as legally necessary with State and Federal Governments and Agencies.  We are obligated to comply with valid State or Federal warrants or subpoenas.  Although we were not involved in the provision of call records recently covered in the media, if presented with a request properly authorized by a State or Federal judge, we would be compelled to comply.

Additionally, through the Communications Assistance for Law Enforcement Act (CALEA), Volcano Communications Group, again, only under proper court order, will provide assistance to local law enforcement.

We will do everything we can to protect your privacy, unless legally required to do otherwise.

What Does Volcano Do With My Personal Information?

The Federal Communications Commission (FCC) requires us to give your billing name and address (BNA) to interstate service providers. Interstate service providers are usually long distance companies, but they also include pay phone owners, long distance resellers, and 900 number providers. The FCC restricts the use of your name and address to the limited purpose of:

  • Billing & Collection
  • Order Entry
  • Customer Service
  • Fraud Protection
  • Transient Customer Identification

This means that interstate service providers may bill you directly when you use your calling card or accept collect or third-party charges.

Request to Withhold billing name and address

If you have a non-published number, you may request that your billing name and address information be withheld from these interstate service providers, as mandated by the FCC. Withholding billing name and address information will restrict your ability to place third number and calling card calls or to receive collect calls. Please contact our business office at 296-7502 or (888)886-5226 if you have any questions.