Voice Mail FAQ

This tutorial is designed to assist you in setting-up, changing, and getting the most from your voice mail service.
How do I use my voice mail?
- Access your voice mail
- Record your greeting
- Change your password
- Retrieve messages
- When retrieving messages, you can...
- Using voice mail to e-mail
Access your voice mail
From the phone subscribed to the service:
- Dial 555.
- When prompted, enter your password and then #.
(The temporary password is: 1234)
From a different phone:
- Dial 296-2400.
- Enter your 7-digit mailbox number and the # key followed by the * key.
(The mailbox number is your phone number) - Enter your password and then #.
- Access your voice mailbox.
- Press 9 for the mailbox setup menu.
- Press 1 for greeting options.
- Press 2 to record your greeting.
- Record your greeting and then press #.
- Access your voice mailbox.
- Press 9 for the mailbox setup menu.
- Press 2 to change your password.
- Enter your new password and then press #.
- When prompted to verify the password, enter it again and then press #.
- Access your voice mailbox.
- Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have x new messages and x saved messages."
- Press 1 to listen to new messages.
- Press 2 to listen to saved messages.
When retrieving messages, you can...
Press 2 | Save the message and play the next |
Press 3 | Delete the message and play the next |
Press 4 | Save the message as new |
Press 5 | Reply to the message* |
Press 6 | Forward the message to another mailbox* |
Press 7 | Skip backward in the message |
Press 8 | To pause the message |
Press 9 | To skip forward in the message |
* Voice Mail package must be set to allow this capability. |
- Check your E-Mail as you normally would.
- When you get a voice mail message, you will receive an email from 'Volcano Voicemail' delivered right to your inbox. The message will have an attachment.
- Open the attachment and your media player will play the message.
- If desired, save the attachment to your PC.
- Follow the links in the message to save or delete the message from the Voice Mail system.
- If you save or delete the message, your message waiting tone will be removed from your telephone line.
Voice mail with multiple sub-boxes help
Some Things to Know Before You Begin
One person's mailbox is assigned the Administrator of the group greeting for your sub-mailboxes. Your group greeting directs callers to press the appropriate key to reach the individual sub-mailboxes.
Once the group greeting is recorded, each sub-mailbox 'owner' may record a personal greeting and assign a personal password to make their sub-mailbox uniquely their own.
Administrator Instructions
Record your group greeting
Change existing group greeting
General User Instructions
Access your voice mail
Record your sub-mailbox greeting
Change your sub-mailbox password
Retrieve messages from your sub-mailbox
When retrieving messages, you can...
Administrator Instructions
From the phone subscribed to the service:
- Dial 555
- Listen to the recording explaining that you must record a group greeting.
- Wait until the end of the recording, then press 0 to administer the group greeting.
- Enter your password and then #.
- Press 9 to enter setup menu.
- Press 1 to enter the greeting menu.
- Press 2 to record your group greeting.
- Record your greeting. When finished recording, press #.
- Press 1 to play your greeting
Change existing group greeting
From the phone subscribed to the service:
- Dial 555
- When prompted to enter your mailbox ID, press 0 to administer the group greeting.
- Enter your password and then #.
- Press 9 to enter setup.
- Press 1 for greeting options.
- Press 2 to re-record your group greeting.
Multiple sub-box general user instructions
Access your voice mail
From the phone subscribed to the service:
- Dial 555.
- Enter your single digit sub-mailbox ID (1-9).
- If prompted, enter your password and then #.
From a different phone:
- Dial 296-9555
- Enter your 7-digit mailbox number (telephone number).
- Enter your single digit sub-mailbox ID (1-9)
- Enter your password and then #.
Record your sub-mailbox greeting
- Access your voice mailbox.
- Press 9 for the mailbox setup menu.
- Press 1 for greeting options.
- Press 2 to record your greeting.
- Record your greeting and then press #.
Change your sub-mailbox password
- Access your voice mailbox.
- Press 9 for the mailbox setup menu.
- Press 2 to change your password.
- Enter your new password and then press #.
- When prompted to verify the password, enter it again and then press #.
Retrieve messages from your sub-mailbox
- Access your voice mailbox.
- Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have x new messages and x saved messages."
- Press 1 to listen to new messages.
- Press 2 to listen to saved messages.
When retrieving messages, you can...
Press 1 | Play the message again |
Press 2 | Save the message and play the next |
Press 3 | Delete the message and play the next |
Press 4 | Save the message as new |
Press 5 | Reply to the message* |
Press 6 | Forward the message to another mailbox* |
Press 7 | Skip backward in the message |
Press 8 | To pause the message |
Press 9 | To skip forward in the message |
* Voice Mail package must be set to allow this capability. |
Voice mail keypad help
end faq