How do I use my voice mail?

• Access your voice mail
• Record your greeting
• Change your password
• Retrieve messages
• When retrieving messages, you can...
• Using voice mail to e-mail

Access your voice mail

From the phone subscribed to the service:

• Dial 555.
• When prompted, enter your password and then #.
  (The temporary password is: 1234)

From a different phone:

1. Dial 296-2400.
2. Enter your 7-digit mailbox number and the # key followed by the * key.
   (The mailbox number is your phone number)
3. Enter your password and then #.

Record your greeting

• Access your voice mailbox.
• Press 9 for the mailbox setup menu.
• Press 1 for greeting options.
• Press 2 to record your greeting.
• Record your greeting and then press #.

Change your password

• Access your voice mailbox.
• Press 9 for the mailbox setup menu.
• Press 2 to change your password.
• Enter your new password and then press #.
• When prompted to verify the password, enter it again and then press #.

Retrieve messages

• Access your voice mailbox.
• Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have x new messages and x saved messages."
• Press 1 to listen to new messages.
• Press 2 to listen to saved messages.

When retrieving messages, you can...

Using voice mail to e-mail

• Check your E-Mail as you normally would.
• When you get a voice mail message, you will receive an email from 'Volcano Voicemail' delivered right to your inbox. The message will have an attachment.
• Open the attachment and your media player will play the message.
• If desired, save the attachment to your PC.
• Follow the links in the message to save or delete the message from the Voice Mail system.
• If you save or delete the message, your message waiting tone will be removed from your telephone line.

Voice mail with multiple sub-boxes help

Some Things to Know Before You Begin

One person's mailbox is assigned the Administrator of the group greeting for your sub-mailboxes. Your group greeting directs callers to press the appropriate key to reach the individual sub-mailboxes.

Once the group greeting is recorded, each sub-mailbox 'owner' may record a personal greeting and assign a personal password to make their sub-mailbox uniquely their own.


Administrator Instructions

Record your group greeting
Change existing group greeting

General User Instructions

Access your voice mail
Record your sub-mailbox greeting
Change your sub-mailbox password
Retrieve messages from your sub-mailbox
When retrieving messages, you can...

Administrator Instructions

Record your group greeting

From the phone subscribed to the service:

• Dial 555
• Listen to the recording explaining that you must record a group greeting.
• Wait until the end of the recording, then press 0 to administer the group greeting.
• Enter your password and then #.
• Press 9 to enter setup menu.
• Press 1 to enter the greeting menu.
• Press 2 to record your group greeting.
• Record your greeting. When finished recording, press #.
• Press 1 to play your greeting

Change existing group greeting

From the phone subscribed to the service:

• Dial 555
• When prompted to enter your mailbox ID, press 0 to administer the group greeting.
• Enter your password and then #.
• Press 9 to enter setup.
• Press 1 for greeting options.
• Press 2 to re-record your group greeting.

Multiple sub-box general user instructions

Access your voice mail

From the phone subscribed to the service:

• Dial 555.
• Enter your single digit sub-mailbox ID (1-9).
• If prompted, enter your password and then #.

From a different phone:

• Dial 296-9555
• Enter your 7-digit mailbox number (telephone number).
• Enter your single digit sub-mailbox ID (1-9)
• Enter your password and then #.

Record your sub-mailbox greeting

• Access your voice mailbox.
• Press 9 for the mailbox setup menu.
• Press 1 for greeting options.
• Press 2 to record your greeting.
• Record your greeting and then press #.

Change your sub-mailbox password

• Access your voice mailbox.
• Press 9 for the mailbox setup menu.
• Press 2 to change your password.
• Enter your new password and then press #.
• When prompted to verify the password, enter it again and then press #.

Retrieve messages from your sub-mailbox

• Access your voice mailbox.
• Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have x new messages and x saved messages."
• Press 1 to listen to new messages.
• Press 2 to listen to saved messages.

When retrieving messages, you can...

Voice mail keypad help

end faq