Voice Mail FAQ

Some Things to Know Before You Begin

One person’s mailbox is assigned the Administrator of the group greeting for your sub-mailboxes. Your group greeting directs callers to press the appropriate key to reach the individual sub-mailboxes.

Once the group greeting is recorded, each sub-mailbox ‘owner’ may record a personal greeting and assign a personal password to make their sub-mailbox uniquely their own.

Administrator Instructions
Record your group greeting
Change existing group greeting

General User Instructions

Access your voice mail
Record your sub-mailbox greeting
Change your sub-mailbox password
Retrieve messages from your sub-mailbox
When retrieving messages, you can…

Administrator Instructions

Record your group greeting

From the phone subscribed to the service:

1. Dial 555
2. Listen to the recording explaining that you must record a group greeting.
3. Wait until the end of the recording, then press 0 to administer the group greeting.
4. Enter your password and then #.
5. Press 9 to enter setup menu.
6. Press 1 to enter the greeting menu.
7. Press 2 to record your group greeting.
8. Record your greeting. When finished recording, press #.
9. Press 1 to play your greeting

Change existing group greeting

From the phone subscribed to the service:

1. Dial 555
2. When prompted to enter your mailbox ID, press 0 to administer the group greeting.
3. Enter your password and then #.
4. Press 9 to enter setup.
5. Press 1 for greeting options.
6. Press 2 to re-record your group greeting.

Multiple sub-box general user instructions

Access your voice mail

From the phone subscribed to the service:

1. Dial 555.
2. Enter your single digit sub-mailbox ID (1-9).
3. If prompted, enter your password and then #.

From a different phone:

1. Dial 296-9555
2. Enter your 7-digit mailbox number (telephone number).
3. Enter your single digit sub-mailbox ID (1-9)
4. Enter your password and then #.

Record your sub-mailbox greeting

1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 2 to record your greeting.
5. Record your greeting and then press #.

Change your sub-mailbox password

1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and then press #.
5. When prompted to verify the password, enter it again and then press #.

Retrieve messages from your sub-mailbox

1. Access your voice mailbox.
2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.

When retrieving messages, you can…