Volcano Webmail

You can change the language used throughout the webmail interface via webmail > Settings > General.

You can change the timezone used throughout the webmail interface via webmail > Settings > General.

You can add extra email accounts. To do this, go to webmail > Settings > Accounts and click the 'ADD ANOTHER ACCOUNT' button to add additional accounts.

You can switch between your enabled accounts by selecting a different account from the account switcher.

You can choose which account loads as the default when you log in. Go to webmail > Settings > Accounts and select your preferred account via the 'Primary account' drop-down selection.

You can update all your account details, including IMAP & DAV settings, under webmail > Settings > Account by clicking the 'Edit' icon next to the account you wish to update.

Go to webmail > Settings > Accounts and click on the trash icon next to the account you want to remove. Once deleted, no data pertaining to that account is retained.

Click the EDIT button under Security questions on the webmail > Settings > Accounts page. Security questions are used when using the password recovery tool. You will be asked to answer 3 randomly picked security questions of the 5 that you have set up.

Enter your preferred recovery email address in the space provided under Recovery email on the webmail > Settings > Accounts page. This will be the email address you enter when you need to recover your account if the password has been lost.

You can update your password by clicking the button. If your new password fails to abide by the password policy set by your administrator, you will receive the below message.

Upon successfully changing your password, you will receive the following banner at the bottom of your webmail confirming a successful change.

Security Questions

Security questions will be used to assist in further identification of your ownership of the account. A minimum of 3 questions and answers must be defined to enable the use of the password recovery feature.

To set your question, click .

This will open a drop-down section of 5 default questions. To see the list of available questions, click the drop-down arrow .

If you wish to create your own questions, click . A pop-out window will appear allowing you to enter your desired question.

After clicking OK, you can provide an answer.

After configuring this section, please remember to click .

Recovery Email

If you have defined a minimum of 3 security questions, you can define an email address that will be used to aid you in password recovery.


You can recover your password using our password recovery documentation.

You can view the current quota used via webmail > Settings > Mail.

To create a new email click onto the 'FAB' icon at the bottom right of the webmail interface.

Your inbox automatically updates with new emails as soon as they are available on the server.

Click the mailbox/folder you wish to view in the side menu. Once loaded, click onto the email you wish to view.

Click the star icon next to the email you want to mark as important.

You can archive emails via the following methods:

• Select the email you want to archive and click on the 'Archive' icon at the top right of the webmail interface.
• Click on the avatar in the email list, (this enables selection of multiple emails), then click onto the 'Archive' icon above the email list.

  

• Select the email you want to archive and click the 'More menu' icon from the top right toolbar on the screen. Click onto 'Move to' and select the 'Archive' folder. Click 'OK' to confirm.

  

You can delete emails via the following methods:

• Click on the 'Delete' icon above the email you are currently viewing. Click 'OK' to confirm email deletion.
• Click on the avatar in the email list, (this enables selection of multiple emails), then click on the 'Delete' icon above the email list. Click 'OK' to confirm email deletion.
  
• Select the email you want to delete and click the 'More menu' icon from the top right toolbar on the screen. Click on 'Move to' and select the 'Trash' folder. Click 'OK' to confirm.

  

You can reply to an email using the in-line composer placed at the bottom of the email. Click the 'Reply to' drop down icon to change reply type (reply, reply all or forward) or edit the recipients.

To reply to a specific email in a thread, click the 'More menu' icon and choose 'Reply' from this menu to reply to that specific email.

You can attach files to an email by clicking on the 'Attachment' icon within the composer. Please note, you can select more than one file at a time.

To make text bold, italic, or underlined choose the appropriate icon from the bottom toolbar in the composer. More formatting options can be found by clicking on the 'More menu' icon on the composer toolbar. Alternatively, you can use the standard keyboard shortcuts supported in your operating system - for example, simultaneously pressing 'Ctrl+B' on your keyboard (bold text).

Your spelling is automatically checked as you type in the composer. Misspelt words will be underlined in red. Your computer's operating system determines the spellcheck language. To modify this, you will need to change your system language in the configuration settings of your operating system (Windows, Mac OS X, or Linux).

Drafts are auto saved as you compose your email. Go to your Drafts folder to view your automatically saved draft emails.

Select the email/s you want to mark as spam and click the 'More menu' icon from the top right toolbar on the screen. Click on 'Move to' and select the 'Spam' folder. Click 'OK' to confirm.

Select the email/s you want to move and click the 'More menu' icon from the top right toolbar on the screen. Click on 'Move to' and select the destination folder. Click 'OK' to confirm.

You can manage folders via webmail > Settings > Mail > Manage folders.

• To create a new personal folder, click the 'New' icon.
• To rename an existing folder, click the 'Edit' icon next to the target folder.
• To create a nested / sub-folder, click the 'New' icon next to an existing folder.

Go to webmail > Settings > Mail > and select from the 'Mark email as read after' drop-down to select your preferred length of time. This will define the time needed to view an email before it is marked as read.

To enable or disable notifications, go to webmail > Settings > General.

To disable desktop notifications, follow one of the links below:

• Chrome: https://support.google.com/chrome/answer/3220216
• Firefox: https://support.mozilla.org/en-US/questions/997362
• Internet Explorer: https://blogs.windows.com/msedgedev/2016/05/16/web-notifications-microsoft-edge
• Safari: https://discussions.apple.com/message/25363824#25363824

To search for an email simply type what you wish to search for in the field above the email list.

When viewing a message, click the more menu icon at the top right of the webmail interface and select Print.

Click the 'Expand' icon in the top right of the email composer window.

To sort email, click the 'Sort' icon in the top toolbar. You can sort by Date, Size, From, To and Subject.

PROBLEM

How can I manage spam from my webmail?

RESOLUTION

1. Find the Email settings option in the upper left...

2. At about the middle of the settings page...

3. Here is where you find your White/Black List options...

Any modern browser that is up to date should work fine...

To create a new event click the 'FAB' icon in the bottom right of the screen. Complete the relevant event details and click 'Save'.

Click on the [<] and [>] icons. Alternatively you can click on the 'Today' icon in the top right of the screen.

Click on the appropriate button on the top toolbar to load your preferred view.

Your calendar automatically synchronises across all your configured devices and will display events as soon as they are available on the server.

When you have an event open, click on the 'More menu' icon and select 'Share'.

Type the invitee's email address into the 'Attendees' field. Existing contacts will appear in the auto-complete drop-down menu.

Click the 'Edit' icon in the top right toolbar.

Please note, when you save a recurring / repeating event you can make changes to either an individual recurrence of the event or for all occurrences. A pop-up will be displayed allowing you to select the appropriate action.

Click the 'More menu' icon in the top right toolbar when viewing an event. Select 'Delete' and click 'Ok' to confirm.

Please note, you can delete a single occurrence of a repeating event, or all occurrences of that event.

You can create a new calendar by clicking the 'More menu' icon in the side menu or by navigating to webmail > Settings > Calendar and click 'NEW CALENDAR'.

Click the 'Edit' icon next to the calendar you wish to edit.

Click to select your preferred colour for the calendar on the calendar settings screen.

Click the 'Visible' checkbox icon (to deselect) next to the target calendar on the calendar settings screen.

The timezone that the calendar uses (for both displaying events and creating events) can be changed at webmail > settings > General Settings > Timezone.

To create a new task click the 'FAB' icon in the bottom right of the screen. Complete the relevant task details and click 'Save'.

Click on the [<] and [>] icons. Alternatively you can click on the 'Today' icon in the top right of the screen.

Click on the appropriate button on the top toolbar to load your preferred view.

Click on the task you would like to edit and then click the pencil icon in the top right of the opened task.

Click on the task you would like to delete and then click the trashcan icon in the top right of the opened task.

Click on any task or add a new one then click the category input, click the "+ New Category" option at the bottom of the dropdown. Upon task save, the category will be created and is viewable in the left sidebar under "Categories".

Click on the check mark to the left of a task item. This action will cross out the task title and add the task to the Completed Tasks filter.

To create a new contact click the 'FAB' icon in the bottom right of the screen.

Click the group name (from the side menu) for the group you wish to view.

Your contacts automatically synchronise across all your configured devices and will display your contacts as soon as they are available on the server.

When editing a contact, click the 'More menu' icon and select 'Manage groups'.

Alternatively, you can add/remove contacts from groups by selecting them (click on avatar) within the contacts list, clicking the 'More menu' icon and selecting the appropriate action.

Open (click on) the contact you wish to share and click the 'Share' icon in the top right toolbar. This will open an email composer window with the contact card pre-attached in .vcf (vCard) format. Enter the 'To' address for the person you wish to share the contact with as well as any relevant email body text and click 'Send'.

When editing a contact, click the 'New' icon on the right of the email address fields.

When editing a contact, click the 'Default' icon to the right of the field to set this entry as the default.

Click the 'Edit' icon in the top right toolbar.

Click the 'More menu' icon in the top right toolbar, select 'Delete' and click 'Ok' in the confirmation prompt.

To create a group of contacts, click the 'More menu' icon in the side menu.

Click the 'Edit' icon next to the group you wish to rename.

Click the 'Delete' icon next to the group you wish to delete. Please note, this will only delete the group. Your contacts will still be available in 'All' contacts.

Click the 'Import' link from the side menu and follow the prompts to upload a vCard for import.

Click the 'Export' link from the side menu and follow the prompts to export a vCard.

To search for a contact, click the 'Search' icon in the top toolbar. Begin typing the contact's name you wish to search for.

Open a contact and click the 'More menu' icon. Select 'Print' from the drop-down menu.

If your storage account has a quota assigned to it, you can easily keep track of your current usage via the quota usage bar. This is found under the account selector in the left-side navigation pane.

Use the view options in the left-side navigation pane to quickly access your root folder, Shared files, Favourites and your Trash folder.

To upload a new file into your storage simply click on the upload icon found in the header above the file list. The file will be saved into the folder you are currently viewing.

To add a new folder simply click on the add-folder icon found in the header above the file list. The new folder will be created in the folder you are currently viewing.

Quickly and easily access actions to perform on files and folders, such as download or rename, by right-clicking on an item in the list.

To navigate into a folder and see a list of its content, simply click on the folder in the list. You can quickly and easily navigate back to any folder in the current path by clicking on that folder in the path displayed in the header above the file list.

To perform bulk actions simply hover over an item in the list and the filetype icon will become a checkbox. Once one item is checked, multiselect mode is enabled and the checkboxes will display for all items. Check all the items you wish to perform an action on (to select a range of items check the first in the range then hold down the SHIFT key and click on the last item in the range), then either click the delete icon to delete the selected items, or click the menu icon for other options. To cancel select_mode without performing an action, click on the close icon on the left side in the header.

To share a file to others you can either email it as an attachment or create a public link that you can then share.

To email a file as an attachment right-click on a file in the list and select "Email". Alternatively, you can click on the file to open the file detail view, then select "Email" from the menu in the header (top right).

To create a public link, click on a file in the list to open the detail view, then either click the "SHARE" button or the share icon in the header.

This will open a dialogue and create a public link for the file. The link created upon opening the dialogue has no expiry. If you'd like the link to expire, then click on the "SET EXPIRY" button and select a value.

Once you are finished editing the share, click icon.

If your file already has a public share link associated with it you can edit it by clicking on the file in the list then clicking "EDIT SHARE" or on the share icon in the header. To delete a public share link, open the share dialogue and click "DELETE LINK".

To move a file or folder right-click on it in the file list and select "Move" or click on the file to open the file detail view, then select "Move" from the file actions menu.

This will activate the move mode, where only folders in the list will be clickable. Now navigate to the folder you want to move the file or folder to, then click the "MOVE HERE" button in the header. You can move multiple files/folders at once by checking their checkboxes then selecting "Move" from the actions menu.

Copy files/folders works much the same as moving files/folders(described above). Right-click on the file/folder in the file list and select "Copy to..." or click on the file to open the file detail view, then select "Copy to..." from the file actions menu. Navigate to the folder you wish to copy them to then click "SAVE HERE" in the header.