Important Numbers
List of frequently used emergency and informational numbers for Amador and Calaveras Counties.
For All Emergencies:Dial 911
Contents:
Calling Features Tag
How to Use Calling Features
This feature lets you know someone else is attempting to call the telephone line you are using. You will be signaled by a beep tone. This beep tone will be repeated every 10 seconds until it is acknowledged. The party calling will hear normal ringing.If you hear the beep tone while you are using your telephone, please proceed with the following:
- If you wish to answer the second caller, press and release the hookswitch (receiver button) quickly.The first call will be placed on “hold” and you will be automatically connected to the second caller.
- In order to return to the first call, press and release the hookswitch (receiver button) quickly.You can switch back and forth between calls as often as you choose.
How to cancel Call Waiting
- Before placing a call press 70#.
- Wait for the dial tone.
- Dial number you wish to call.
Call Waiting will be cancelled for the duration of the call and will be automaticly restored when the call is completed.
How to use call forwarding
This feature allows you to forward your incoming calls to any telephone you can dial direct without operator assistance in the United States and Canada.
- Lift the handset.
- Dial “72” & the “#” key and listen for the special dial tone (# speeds up the special dial tone on touch tone phones).
- After hearing the special dial tone, dial the “forward to ” number, in the same manner a call would normally be dialed.
- Wait for the party to answer; if they do, the phone is forwarded. If they do not, hang up and repeat step 1 through 3. After step 3, listen for confirmation tone. As soon as the confirmation tone is heard, the call is forwarded.
To remove call forwarding
- Dial “73”, wait for confirmation tone. Call forwarding is now cancelled.
This feature lets you add a third party to your existing conversation without operator assistance.
- The first call on your line can be incoming (someone called you) or you can call the first person.
- To add another person to the conversation, simply push down the receiver button (or switchhook) to put your first call on hold.
- When you hear dial tone, dial the telephone number of the person you wish to add to the conversation.
How to dial international numbers
Station-to-station calls
To dial international calls, dial in sequence
- The international code – 011.
- The county code – a two or three digit number.
- The city routing code – a one to five digit number.
- The local telephone number.
- The “#” button on a touch tone phone.
Example: To place a call to Frankfurt, Germany – telephone number, 123456 – dial:
International Access Code: 011
County Code Routing: 49
Routing Code: 69
Local Telephone number (As seen above): 123456
Final Number: 011-49-69-123456
Long distance carriers are listed to the right:
Phone Help Tag
Phone Troubleshooting
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Check all phones – Make sure all handsets are hung up properly.
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Disconnect all devices – Unplug everything connected to your phone line (cordless phones, fax machines, modems, alarms, etc.).
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Test with a basic corded phone – Plug a standard corded phone directly into a wall jack and check for a dial tone.
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Still not working?
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Try a second corded phone to rule out a faulty handset.
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If there’s still no service, test at your Standard Network Interface (SNI) — usually located outside the home. Open the customer access panel and plug the phone into the test jack.
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If service works at the SNI, the issue is with the inside wiring:
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If you have a wire maintenance plan with us, call 611 from the SNI and we’ll schedule a repair.
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If you don’t have a plan, we can still assist on a time and materials basis — call 611 for options.
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If the phone does not work at the SNI, the issue is with our network. Call us at 1.209.296.7501 (available 24/7) and we’ll dispatch a technician. In most cases, you won’t need to be home unless there’s a locked gate or pets near the SNI.
If you have gone through the telephone troubleshooting steps and would like to report a problem to Volcano, please call the repair line 611 or 1.209.296.7501.
Inside wire (IW) connects your telephone jack to the telephone company’s network at the demarcation point — typically a Standard Network Interface (SNI) provided by Volcano Telephone Company.
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Landlord Responsibility: In rental properties, California law requires landlords to install and maintain at least one working phone jack and associated wiring.
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Customer Responsibility: If your phone isn’t working, you’re responsible for testing service at the SNI. If the issue is in your IW, you can:
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Leave it disconnected
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Repair it yourself
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Hire a third-party technician
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Have Volcano repair it for a fee or under our $2/month IW Maintenance Plan
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Volcano’s Role: We’ll help you identify whether the issue is in your IW or our network. If you skip the SNI test and the issue is in your IW, a $30 visit charge may apply.
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Repair Rates:
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Business Hours: $35 for the first 15 mins, $15 each additional 15 mins
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After Hours: $40 first 15 mins, $15 each additional
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Sundays/Holidays: $45 first 15 mins, $15 each additional
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We also provide a 4-hour service window when your presence is required.
Call Before You Dig – Dial 811
Before starting any digging project — big or small — call 811 at least two working days in advance to have underground utility lines marked for free. This includes:
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Planting trees or shrubs
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Installing fences or decks
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Digging post holes
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Trenching, grading, drilling, and more
Whether you’re a homeowner or contractor, calling 811 prevents service disruptions, injuries, fines, and costly repairs. Utility lines can be shallow and unmarked — don’t take the risk.
Phone Service Frequently Asked Questions
You can register your number with the National Do-Not-Call Registry to reduce unwanted sales calls. It’s free and lasts for five years.
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Register at www.donotcall.gov or call 888-382-1222 (TTY: 1-866-290-4236) from the number you wish to register.
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Covers most commercial telemarketers (not charities, political calls, or companies you’ve done business with).
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You can renew or remove your number at any time.
To file a complaint, contact the FCC:
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Online: www.donotcall.gov
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Phone: 888-225-5322 (TTY: 888-835-5322)
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Email: fccinfo@fcc.gov
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Mail: FCC Consumer Bureau, 445 12th St SW, Washington, DC 20554
Other helpful resources:
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National Fraud Information Center: www.fraud.org | 800-876-7060
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Direct Marketing Association: To reduce unsolicited calls, send your name, number, and address to: Telephone Preference Service, DMA, P.O. Box 9014, Farmingdale, NY 11735-9014
These services won’t block every call but can significantly reduce telemarketing contact.
CTAP provides free specialized phones and equipment to Californians who are deaf, hard of hearing, have speech or motion impairments, or other disabilities. A signed certification form from a licensed physician or audiologist is required.
Examples of available equipment:
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For hearing loss: Tone ringers, loud ringers, amplified handsets, TDDs
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For speech impairments: Speech amplifiers, artificial larynx
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For mobility issues: Speakerphones, hands-free phones, large button overlays
A trained field rep may visit your home to assess your needs.
CTAP Contact Numbers:
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Voice: (800) 806-1191 | TTY: (800) 806-4474
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Spanish Voice: (800) 949-5650 | Spanish TTY: (800) 896-7670
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Fax: (800) 889-3974
The program is funded through a surcharge on all phone bills.
| CIC | Company | Business | Residential |
| 0284 | Amerivision | 800-800-7550 | 800-800-7550 |
| 0288 | AT&T | 888-288-2020 | 888-288-2020 |
| 0732 | AT&T | 800-222-0400 | 888-288-2020 |
| 5792 | AT&T | 877-366-3200 | 877-366-3200 |
| 0071 | CenturyLink – Broadwing | 800-422-1199 | 800-860-2255 |
| 0948 | CenturyLink – Broadwing | 800-871-9244 | 800-860-2255 |
| 0432 | CenturyLink – Quest | 800-860-2255 | 800-860-1020 |
| 0649 | Credo Mobile – Working Assets | 800-788-0898 | 800-788-0898 |
| 0457 | Lingo (was Excel) | 800-871-0999 | 800-962-4631 |
| 0752 | Lingo (was Excel) | 800-875-9235 | 800-411-1175 |
| 0222 | MCI | 800-444-3333 | 800-444-3333 |
| 0555 | MCI | 888-624-5622 | 800-444-2222 |
| 5483 | Verizon | 800-837-4966 | 800-837-4966 |
| 5853 | Volcano Long Distance | 888-386-5226 | 888-386-5226 |
Slamming is the illegal practice of a telecommunications company changing your service without consent.
To protect you from this, Volcano Telephone Company offers a Preferred Interexchange Carrier (PIC) freeze — a free service that locks your account and prevents unauthorized carrier changes.
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You can only change carriers if you first remove the freeze by giving verbal or written authorization, or by setting up a three-way call with your new provider.
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Additional personal verification may be required.
To request or remove a PIC freeze, call us at 1.209.296.7502 or 888.886.5226.
Volcano Communications protects your personal information and only shares it when required by law or regulation.
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The FCC requires us to share your billing name and address (BNA) with interstate service providers (e.g., long-distance or collect call companies) for limited purposes like billing, fraud protection, and customer service.
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If you have a non-published number, you may request to withhold your BNA. This may limit your ability to place or receive collect, calling card, or third-party billed calls. Call 1.209.296.7502 or 888.886.5226 to request this.
Volcano does not share your call records or personal data unless required by a valid court order or subpoena, in compliance with state and federal law (including CALEA). We are committed to protecting your privacy to the fullest extent allowed by law.
| Your Local Calling Prefix | These Prefixes in 209 Area Code are in your local calling area |
| Kirkwood (258) | 258 |
| Pine Grove, Volcano(296) | 217, 223, 231, 256, 257, 267, 293, 286, 295, 296, 304, 418, 419, 560, 692, 714, 794, 806 |
| Pioneer (295) | 217, 223, 231, 256, 257, 293, 295, 296, 304, 418, 692 |
| Glencoe, West Point, Rail Road Flat, Wilseyville (293)
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217, 223, 231, 256, 257, 286, 293, 296, 296, 304, 418, 419, 692, 791, 806 |
The geographic areas in each state in which long distance calls are carried are known as LATAs (Local Access Transport Area).
IntraLATA
Calls which originate and terminate in the same LATA are call IntraLATA calls.
InterLATA
Calls which originate in one LATA and terminate in another LATA in the same state are called InterLATA calls.
Interstate
Calls which are placed from one LATA to a location in another state are called Interstate calls.
International
Calls which are placed from one LATA to a location in another country are called international calls.
Volcano Telephone customers are a part of the Stockton LATA.
Voicemail help Tag
Voice Mail Frequently Asked Questions
All plans include our Economy Voicemail box, which stores up to 10 messages for 7 days. Additional voicemail options are available from $4.45 to $6.45 per month, offering increased storage capacity and longer message retention. See our Voicemail box plans here.
Accessing Voicemail:
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From your phone: Dial 555, enter your password (default is 1234), then #.
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From another phone: Dial 296-2400, enter your 7-digit number + #, then *, then your password + #.
To Record a Greeting:
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Access voicemail.
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Press 9 > 1 > 2.
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Record your greeting, then press #.
To Change Your Password:
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Access voicemail.
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Press 9 > 2.
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Enter a new password, then #. Confirm it.
To Listen to Messages:
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Access voicemail. New messages may play automatically. If not, press 1.
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Options:
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1 – Replay
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2 – Save + Next
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3 – Delete + Next
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4 – Save as New
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5 – Reply*
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6 – Forward*
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7 – Rewind
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8 – Pause
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9 – Fast-forward *Feature must be enabled.
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Voicemail to Email:
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Check your email for messages from Volcano Voicemail.
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Open the attachment to listen.
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Use links in the email to save or delete the message (removes the message waiting tone).
Click or tap here to view/download the multiple sub-boxes voice mail guide
Why Our Customers Choose Volcano
Real Stories. Real Connections.“I have never had any problems; I came from using Comcast and we have had less issues with Volcano Communications living upcountry.”
Real Stories. Real Connections.“Always polite and professional, Volcano takes the time to help and you’ll always speak to a real person. Excellent customer service.”
Real Stories. Real Connections.“As a seasonal camping resort that depends heavily on clear communication and dependable service for our operations and guests, Volcano has never let us down. Whether it’s internet, phone, or technical support, they’ve always been professional, timely, and trustworthy. Their team understands the unique needs of local businesses in the Sierra Nevada foothills and treats their clients like neighbors—because they are.”
Real Stories. Real Connections.“As a multi media corporation based in Amador County, at Mother Lode Broadcasting we rely heavily on the internet and the latest in technology to serve our consumers, both locally and around the world. When the other services and networks available to us couldn’t keep up, we turned to Volcano Communication. The entire backbone of our organization now runs on the Volcano fiber network. As the only 24/7 source of local news and information for the area, we can’t afford any downtime in our network. Since switching to Volcano, I can count on one hand the number of times we have been down over the past 7 years due to an internet outage. Communication is paramount to us and that’s why we rely on Volcano Communications”