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Long Distance

Home Long Distance

Basic Kinds of Long Distance Calls:

Customer Dialed Station to Station Call is the least expensive type of call. If the customer dials the call directly without Operator assistance, the customer is charged at the lowest rate.

Operator Assisted Call requires Operator assistance for completion. The customer needs an Operator’s aid to reach the called number for reasons such as calls from a coin-phone, collect or calling-card calls, or calls billed to a third number.

How to Avoid Being Slammed

To avoid having your long distance provider/toll carrier changed without consent, Volcano Telephone Company can establish a Primary Interexchange Carrier (PIC) freeze on your account. A PIC freeze prevents a change in your primary carrier selection unless you give us your express consent to remove the freeze. While the PIC freeze remains on your account, your service cannot be switched to another carrier without your permission or be “slammed” by an unauthorized carrier.

The PIC restriction may be lifted by either written or verbal authorization. No change of carrier can be made on your account until you lift the PIC freeze. The PIC freeze removal forms are available at any time upon request by calling our business office at 1.209.296.7502, or you can set up a three-way conference call between you, our business office and your carrier of choice in order to lift the PIC freeze. If the change is done by conference call, you will need to provide us with your personal verification data such as your driver’s license or social security number to remove the PIC freeze. The steps required to remove the PIC freeze are in addition to the regular security and verification procedures necessary to change your primary carrier.

There is no charge for the PIC freeze service. If you would like us to place a PIC freeze on your account, please contact our office at 1.209.296.7502 or toll free at 888.886.5226.

Long Distance Carriers

CIC	Company	Business	Residential
0284	Amerivision	800-800-7550	800-800-7550
0288	AT&T	888-288-2020	888-288-2020
0732	AT&T	800-222-0400	888-288-2020
5792	AT&T	877-366-3200	877-366-3200
0071	CenturyLink – Broadwing	800-422-1199	800-860-2255
0948	CenturyLink – Broadwing	800-871-9244	800-994-9638
0432	CenturyLink – Quest	800-860-2255	800-860-1020
0649	Credo Mobile – Working Assets	800-788-0898	800-788-0898
0457	Lingo (was Excel)	800-871-0999	800-962-4631
0752	Lingo (was Excel)	800-875-9235	800-411-1175
0222	MCI	800-444-3333	800-444-3333
0555	MCI	888-624-5622	800-444-2222
5483	Verizon	800-837-4966	800-837-4966
5853	Volcano Long Distance	888-386-5226	888-386-5226

Procedures for Disputed Bills

If you believe there is an error on your bill or have a question about your service, please call Volcano Telephone Company customer support at 1.209.296.7502 or 1.888.8VOLCANO. If you are not satisfied with Volcano Telephone Company’s response, submit a complaint to the California Public Utilities Commission (CPUC) by visiting www.cpuc.ca.gov/complaints. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached at this number if you prefer not to submit your complaint online: Telephone: 1-800-649-7570 (8:30 a.m. to 4:30 p.m., Monday through Friday)

Mail: California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003, San Francisco, CA 94102

Email: Consumer-Affairs@cpuc.ca.gov

If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider.

Type of Call Toll-free 800 Number

TTY/VCO/HCO to Voice 1-800-735-2929

Voice to TTY/VCO/HCO 1-800-735-2922

From or to Speech-to-Speech 1-800-854-7784

To avoid having service turned off while you wait for the outcome of a CPUC complaint specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.

International Dialing

How to dial international numbers

Station-to-station calls
To dial international calls, dial in sequence

The international code – 011.
The county code – a two or three digit number.
The city routing code – a one to five digit number.
The local telephone number.
The “#” button on a touch tone phone.

Example
To place a call to Frankfurt, Germany – telephone number 123456 – dial:

International Access Code	County Code	Routing Code	Local Number
011	49	69	123456

Long distance carriers are listed below.

CIC	Company	Business	Residential
0284	Amerivision	800-800-7550	800-800-7550
0288	AT&T	888-288-2020	888-288-2020
0732	AT&T	800-222-0400	888-288-2020
5792	AT&T	877-366-3200	877-366-3200
0071	CenturyLink – Broadwing	800-422-1199	800-860-2255
0948	CenturyLink – Broadwing	800-871-9244	800-994-9638
0432	CenturyLink – Quest	800-860-2255	800-860-1020
0649	Credo Mobile – Working Assets	800-788-0898	800-788-0898
0457	Lingo (was Excel)	800-871-0999	800-962-4631
0752	Lingo (was Excel)	800-875-9235	800-411-1175
0222	MCI	800-444-3333	800-444-3333
0555	MCI	888-624-5622	800-444-2222
5483	Verizon	800-837-4966	800-837-4966
5853	Volcano Long Distance	888-386-5226	888-386-5226

International Rates

How much does Volcano charge for international calls?

Rates are not time of day or day of the week dependent.

For “In State” and “Out of State” calling rates, please review our Calling Plans.

International Rates