SmartBiz and PCI Compliance: Supporting Your Business
In today’s digital economy, safeguarding customer payment information is not just a best practice—it’s a necessity. The Payment Card Industry Data Security Standard (PCI DSS) sets the benchmark for protecting cardholder data, ensuring that businesses handling payment cards maintain a secure environment. Compliance with PCI DSS is crucial for building customer trust, avoiding financial penalties,…
Guides
Wi-Fi Placement Matters: How to Maximize Your Signal Strength
If your internet feels slow or spotty in certain areas of your home or business, the problem might not be your internet service, it might be your router placement. Wi-Fi signals are like sound waves. They bounce off walls, get blocked by furniture, and weakenover distance. That’s why where you place your router can make…
News
Online Benefits Every Senior Should Know
We’re so accustomed to thinking that the internet is for younger people that we often fail to grasp how long it’s been an important part of our daily lives. And we’ve all heard it repeated ad nauseum that older people “just don’t get technology” to the point where we find ourselves repeating it as if…
Business
SmartBiz – How to Set Up the Customer Portal
The SmartBiz Customer Portal is the digital gateway that puts network control directly into your hands. Designed for ease of use, the portal allows small business owners to manage their Wi-Fi services quickly and efficiently—without needing IT expertise. Through a clean, intuitive interface, you can customize your guest Wi-Fi with your own branding, set access…
Frequently Asked Questions
Get quick answers to common questions about our business communication services.
Business phone services cost more because they handle higher call volumes and include priority support that residential lines typically do not.
It depends on your business type, how many lines you need, and the phone system you use. In general, most businesses want to minimize missed calls. Common features we set up include:
For single-line businesses:
Caller ID Selective Block
Call Waiting
Caller ID
Voicemail
For multi-line phone systems:
Caller ID Selective Block
Caller ID
Roll-over Lines
Yes. A basic single-line listing in the next print directory and in the online directory immediately is included with your business phone service.
If you’re interested in expanded listings or additional advertising, reach out to our directory publisher at 866-221-4300.
No, Volcano Communications doesn’t currently offer VoIP. However, there are many other VoIP providers available. We recommend researching providers online to find the best fit for your needs and budget.
Yes, you can port your business number to another provider. However, you may still need to maintain a landline for certain services, including emergency (911) access and internet connectivity.
If your location has had service before and the SNI is in place, installation typically takes up to two weeks, often sooner once all required forms are completed.
Once we receive your paperwork, we’ll follow up within one business day to schedule your installation.
For locations new to Volcano Communications, installation timelines can vary.
Take the Next Step with Volcano Communications
Get started with the perfect plan for your home or business and enjoy communication services built for speed, reliability, and performance.
For Businesses
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