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Frequently Asked Questions

You’re free to change your plan whenever you like, depending on area availability. Our team is ready to help you choose the plan that’s the best match for your needs.

Every internet package includes a full suite of complimentary services and equipment, including:

  • Unlimited data
  • Managed Wi-Fi
  • VolcanoBlast WiFi app for network control
  • ProtectIQ™ for enhanced online security
  • ExperienceIQ™ for parental controls and device prioritization
  • One dynamic IP address
  • Free access to Volcano Wi-Fi hotspots
  • Free installation to an existing jack
  • Full-time support, whenever you need it

Start by restarting your modem and/or router. If the issue continues, contact our 24/7 technical support at 1.209.296.7574. We can run remote diagnostics or schedule a technician visit if needed.

We’re a local company, built by and for the communities of Amador and Calaveras counties. All of our team members are locals who care. When you call us, you’re speaking to someone nearby who understands your needs. With no long-term contracts,24/7/365 support, and a commitment to reliable service, we deliver a level of care and connection the big providers just can’t match.

If you’re moving, please call our business office at 1.209.296.7502—equipment can usually be transferred within our service area, but if you’re moving out, it must be returned to avoid fees.

During a power outage, Volcano Communications Group’s network equipment is supported by backup power systems to help maintain service for a limited time. However, if your home does not have its own backup power source (like a generator or battery backup), your internet, phone, and TV services may be interrupted until power is restored. For continued phone service during outages, we recommend using a corded landline phone connected to a battery-backed modem.

Absolutely. Volcano Communications offers scalable plans, making it easy to upgrade your speed, bandwidth, or services as your team, devices, or customer demands increase.

For all plans over 25mbps our internet is available as a standalone service. Simply choose the internet plan that works best for you.

Manage your home network with ease using the VolcanoBlast WiFi App. From your smartphone, build guest networks, track internet speeds, prioritize specific devices, and set parental controls, all with just a few simple taps.

To report an outage in your area, please call our 24-hour support line at 1.209.296.7501.