Reboot your DSL modem. Turn the DSL modem off for at least 30 seconds and then back on. Wait for the DSL light to become solid. Once the DSL light is solid, this means that your DSL modem has synchronized with the DSL signal on the telephone line.
You should then see the Internet light turn red while the modem attempts to authenticate. Once the Internet light turns solid green, this indicates that your DSL modem has logged in with its username and password. Now, try to go online. If you are still unable to connect, please proceed to the next step. If you did not obtain your DSL modem from Volcano Internet, please consult your DSL modem user guide for more information.
Reboot additional devices. If you have rebooted your DSL modem and are still unable to get online, you will need to reboot your other devices. If you have a router, you will need to turn the power off for 30 seconds and then turn the power back on. It is then recommended to reboot any other peripheral equipment such as VOIP phones, computers, cell phones, etc. The order of powering the devices back on seems to make a difference. Make sure the order is modem, router (if you have one), and then other devices.
These steps will normally get your DSL connection back online. If you are still unable to connect to the Internet, please contact our Internet Department at 1.209.296.7574.
Business Office Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Phone: 1.209.296.7502
Toll Free: 1.888.886.5226
Repair: 1.209.296.7501
Walk-In Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Internet Technical Support:
1.209.296.7574
Available 24/7/365
for Volcano Internet and Volcano
Managed Wi-Fi
Volcano Internet Provider does not support third party Wi-Fi routers.
Business Office Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Pine Grove, Pioneer, West Point:
Information: 1.209.296.2288
Repair: 1.209.296.2280
Kirkwood:
Information: 1.888.886.5226
Repair: 1.209.258.2280
Ione and Camanche:
Information: 1.209.296.2288
Repair: 1.209.296.2280
We are here to serve you.
For product information, billing questions or to order services, call us Monday through Saturday during normal business hours. To report service related issues call us 24/7/365 and our call center representative will be available to assist you.
To Report Service Issues (24hours):
1.209.296.7501
Weather and Time:
1.209.296.8463
Know What’s Below – Call Before You Dig!
