Need help with the Internet connection?

Cable Modem Troubleshooting
My cable modem internet connection is not working! What do I do?
- Step 1
- Step 2
- Step 3
- Step 4
WebStar Cable Modem
PC |
Flashing – data being transferred between the PC and the cable modem Solid – indicates Ethernet/USB carrier is present |
Cable |
Flashing – modem is scanning the network and attempting to register Solid – modem is registered |
Send | flashes in sync with data sent from the cable modem to the network |
Receive | flashes in sync with data received from the network to the cable modem |
Power | Solid – power is being supplied to the cable modem |
Cisco DPQ2160 Cable Modem
Front
1 | POWER – Illuminates solid green to indicate that AC power is being applied to the cable modem. |
2 | DS (Downstream) – Indicates the status of the connection for receiving data. Illuminates during normal operation. |
3 | US (Upstream) - Indicates the status of the connection for sending data. Illuminates during normal operation. |
4 |
ONLINE - Illuminates solid green when the cable modem is registered on the network and fully operational. This indicator blinks to indicate one of the following conditions: - The cable modem is booting up and not ready for data - The cable modem is scanning the network and attempting to register - The cable modem has lost registration on the network and will continue blinking until it registers again |
5 | LINK – Illuminates solid green to indicate that an Ethernet/USB carrier is present and blinks to indicate that Ethernet/USB data is being transferred between the PC and the cable modem. |
Back
1 |
100-240 VAC – Connects the cable modem to the DC output of the AC power cord that is provided with your cable modem. CAUTION: Avoid damage to your equipment. Only use the AC power cord that is provided with your cable modem. |
2 |
RESET – Reset-to-Default button (Factory Reset) Note: This button is for maintenance purposes only. Do not use unless told to do so by your service provider. |
3 | ETHERNET - RJ-45 Ethernet port connects to the Ethernet port on your PC. |
4 | USB - 12 Mbps USB port connects to the USB port on your PC. |
5 | CABLE – F-Connector connects to an active cable signal from your cable service provider |