IMG_9502

Outage Map

Stay informed with outage updates across our service areas

——

No service interruptions reported at this time.

Outage FAQs Tag

Service Outage Frequently
Asked Questions

During a power outage, Volcano Communications Group’s network equipment is supported by backup power systems to help maintain service for a limited time. However, if your home does not have its own backup power source (like a generator or battery backup), your internet, phone, and TV services may be interrupted until power is restored. For continued phone service during outages, we recommend using a corded landline phone connected to a battery-backed modem.

Most outages are resolved within a few hours, but restoration times can vary depending on the cause and severity. Our technicians work as quickly and safely as possible to restore service. For updates, please check the outage map or follow our official communication channels.

To report an outage in your area, please call our 24-hour support line at 1.209.296.7501.

Service outages can be caused by a variety of factors, including severe weather, damaged cables, power outages, network congestion, or maintenance work. In some cases, unexpected technical failures or third-party issues may also disrupt service. Our team works quickly to identify and resolve the cause of any outage.

Stay Connected & Informed

Explore Expert Insights, Tips, and Industry Trends

Email-Cybersecurity
Guides

Protect Your Inbox: Essential Email Cybersecurity Tips

Protecting Yourself from Phishing Scams It’s easy to think, “That could never happen to me.” But the truth is, email scams are getting more believable—and no one is immune. Whether it’s a warning about your account being shut down or a fake alert urging you to “click here to restore service,” scammers are getting clever…
Fiber-optics-internet
Guides

Broadband Basics: Understanding the Difference Between Speed and Bandwidth

Modern technology can drive you crazy. First of all, it’s constantly changing. And secondly, it brings with it new jargon and terminology that can be difficult or confusing to understand. Today, we’re going to take a couple of words that have been around for quite a while, but they still often get mixed up in…
image (1)
News

Good News! Volcano Communications Lifts Phone Requirement for Internet Service

Volcano Communications is pleased to announce an important update for customers in our phone service area: a traditional landline phone subscription will no longer be required for internet service — for customers subscribing to speeds over 25 Mbps. More Choices, No Phone Required Our customers spoke, and we listened. Many have expressed a desire for…
Optimized WiFi
Guides

Wi-Fi Placement Matters: How to Maximize Your Signal Strength

If your internet feels slow or spotty in certain areas of your home or business, the problem might not be your internet service, it might be your router placement. Wi-Fi signals are like sound waves. They bounce off walls, get blocked by furniture, and weakenover distance. That’s why where you place your router can make…
internet+for+seniors
News

Online Benefits Every Senior Should Know

We’re so accustomed to thinking that the internet is for younger people that we often fail to grasp how long it’s been an important part of our daily lives. And we’ve all heard it repeated ad nauseum that older people “just don’t get technology” to the point where we find ourselves repeating it as if…