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Frequently Asked Questions
You’re free to change your plan whenever you like, depending on area availability. Our team is ready to help you choose the plan that’s the best match for your needs.
Every internet package includes a full suite of complimentary services and equipment, including:
- Unlimited data
- Managed Wi-Fi
- VolcanoBlast WiFi app for network control
- ProtectIQ™ for enhanced online security
- ExperienceIQ™ for parental controls and device prioritization
- One dynamic IP address
- Free access to Volcano Wi-Fi hotspots
- Free installation to an existing jack
- Full-time support, whenever you need it
Start by restarting your modem and/or router. If the issue continues, contact our 24/7 technical support at 1.209.296.7574. We can run remote diagnostics or schedule a technician visit if needed.
We’re a local company, built by and for the communities of Amador and Calaveras counties. All of our team members are locals who care. When you call us, you’re speaking to someone nearby who understands your needs. With no long-term contracts,24/7/365 support, and a commitment to reliable service, we deliver a level of care and connection the big providers just can’t match.
If you’re moving, please call our business office at 1.209.296.7502—equipment can usually be transferred within our service area, but if you’re moving out, it must be returned to avoid fees.
During a power outage, Volcano Communications Group’s network equipment is supported by backup power systems to help maintain service for a limited time. However, if your home does not have its own backup power source (like a generator or battery backup), your internet, phone, and TV services may be interrupted until power is restored. For continued phone service during outages, we recommend using a corded landline phone connected to a battery-backed modem.
Absolutely. Volcano Communications offers scalable plans, making it easy to upgrade your speed, bandwidth, or services as your team, devices, or customer demands increase.
For all plans over 25 mbps our internet is available as a standalone service. Simply choose the internet plan that works best for you.
Manage your home network with ease using the VolcanoBlast WiFi App. From your smartphone, build guest networks, track internet speeds, prioritize specific devices, and set parental controls, all with just a few simple taps.
To report an outage in your area, please call our 24-hour support line at 1.209.296.7501.
Yes. Most residential TV packages include built-in parental control settings, allowing you to restrict channels or programs based on ratings and ensure a safer viewing experience for kids.
Yes. Our residential TV services allow you to connect up to four TVs throughout your home.
Additional receivers might be required for each TV, and we also offer apps for streaming on tablets, smartphones, and smart TVs. Additional infrastructure may be required if more than four TVs are requested.
Yes. A Broadcast TV Surcharge of $29.00 per month is already included in the listed prices for all starter TV packages.
Yes. Each subscription includes one High-Definition (HD) receiver at no extra charge if requested. Additional HD receivers are available for $7.99 per month each.
If your TV says “No Signal,” it likely means it’s on the wrong input. Press the Input or Source button on your remote and switch through the options until your picture appears—most TVs are typically set to ‘HDMI 1’.
Adding an additional set-top box to another room in your home is simple, please contact our business office at 1.209.296.7502 who will be happy to assist you.
We offer a variety of high-speed internet, TV, and phone packages designed to fit every lifestyle and budget. From basic residential plans to business-grade connections, you can choose the service level that best supports your home or work needs.
Yes. You can add premium packs like HBO, CINEMAX, STARZ, ENCORE, and SHOWTIME to any starter TV package. Premium combination bundles are also available for even more entertainment options.
You can contact Customer Service by phone at 1.209.296.7502, in writing to P.O. Box 890, Pine Grove, CA 95665, or in person at 20004 E Hwy 88, Pine Grove. If unable to get satisfaction at our office you may also file with the FCC at 1919 M Street, Washington, D.C. 20554 or call (202) 418-7200.
Communities lose power for a number of reasons—a downed power line due to weather or an accident, line maintenance, or a forced power outage by Pacific Gas and Electric Company (PG&E). During wildfire season, PG&E may shut off power to high-risk areas in Northern California and we want you to be prepared.
How does this affect your Volcano Communications Group service?
Volcano Communications Group’s (VCG) services (telephone, internet and TV) require electricity to operate. If PG&E shuts down the grid, Volcano Communications Group uses generators and battery back-ups to keep services operational. Keeping the telephone system active is our top priority to maintain emergency communications to first responders, law enforcement, and E-991. Here’s what you need to know.
Yes, you can port your business number to another provider. However, you may still need to maintain a landline for certain services, including emergency (911) access and internet connectivity.
California Relay Service helps individuals with hearing or speech disabilities place and receive phone calls. Simply dial 711 to connect with a communications assistant who will help relay your conversation.
The California Teleconnect Fund offers phone and internet service discounts to qualifying nonprofit organizations, schools, and libraries. Reach out to us if you think your organization may qualify.
California LifeLine is a state program that offers discounted home phone and mobile voice services to eligible households, helping ensure that all Californians can stay connected. If you qualify, you can receive a significant discount on your monthly phone bill, along with reduced installation or service activation fees. The exact rates and available services may vary by provider, but the program typically covers basic voice services, some usage, and access to emergency services. Eligibility is based on participation in certain public assistance programs or income limits set by the California Public Utilities Commission.
All plans include our Economy Voicemail box upon request, which stores up to 10 messages for 7 days. Additional voicemail options are available from $4.45 to $6.45 per month, offering increased storage capacity and longer message retention. See our Voicemail box plans here.
If your location has had service before and an SNI is already in place, we can usually complete your installation within two weeks.
Our team will work to expedite the process whenever possible. In many cases, we can schedule installation within a week after receiving all completed, signed, and dated forms.
We’ll follow up within one business day of receiving your completed paperwork with a proposed installation schedule.
You can register your number with the National Do-Not-Call Registry to reduce unwanted sales calls. It’s free and lasts for five years.
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Register at www.donotcall.gov or call 888-382-1222 (TTY: 1-866-290-4236) from the number you wish to register.
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Covers most commercial telemarketers (not charities, political calls, or companies you’ve done business with).
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You can renew or remove your number at any time.
To file a complaint, contact the FCC:
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Online: www.donotcall.gov
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Phone: 888-225-5322 (TTY: 888-835-5322)
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Email: fccinfo@fcc.gov
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Mail: FCC Consumer Bureau, 445 12th St SW, Washington, DC 20554
Other helpful resources:
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National Fraud Information Center: www.fraud.org | 800-876-7060
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Direct Marketing Association: To reduce unsolicited calls, send your name, number, and address to: Telephone Preference Service, DMA, P.O. Box 9014, Farmingdale, NY 11735-9014
These services won’t block every call but can significantly reduce telemarketing contact.
No, Volcano Communications doesn’t currently offer VoIP. However, there are many other VoIP providers available. We recommend researching providers online to find the best fit for your needs and budget.