Call us: 1.209.296.7502 | 1.888.886.5226 Volcano411.com

Services FAQ

Home Services FAQ

This tutorial is designed to assist you with questions you may have about ordering phone service, stopping telemarketing calls, protecting yourself against slamming, special services designed for the deaf or disabled and more. If you are seeking answers to questions you don't see listed, please don't hesitate to call us at 1.209.296.7502.

How do I order phone service?

To sign up for phone service please visit our office.

Volcano Telephone Company
20000 State Highway 88
Pine Grove, CA 95665

If you’re not in the area, give us a call and we can send you sign-up forms via email, fax, or standard mail.

1.209.296.7502

Are there special services for the deaf and disabled?

The California Telephone Access Program (CTAP) can provide special equipment and services to deaf and disabled persons at no charge. Customers must complete a certification form and have it signed by a licensed physician or audiologist.

Products for Deaf and Hearing Impaired People

Several devices can help you hear your telephone ring.

A Tone Ringer can adjust the tone of the ring to a range you are most likely to hear.
A Loud Bell Ringer can increase the sound of the ringer on your phone.
An amplifier can increase incoming sounds by up to 45%.
An Amplifier Adjunct connects between the telephone base and the handset.
A Portable Amplifier can be attached to most handsets.
An Amplified Handset has the amplifier in the handset.
A TDD (Telecommunications Device for the Deaf) can help people who are deaf or severely hearing impaired communicate over the telephone. By dialing the phone and typing in messages you can communicate with another TDD user or a hearing person using the California Relay Service.

If you have a TDD	(800) 735-2929
If you DO NOT have a TDD	(800) 735-2922

Products for People with Speech Impairments

A Weak Speech Amplifier increases the volume of your voice.
An Electronic Artificial Larynx is a hand held portable speaking aid.

The TDD can be used by dialing the phone and typing in messages.

Products for People with Motion Impairments

A Speakerphone can be used by people who can not hold the handset. It can be used in conjunction with speed dialing for making a call using only one or two buttons.
A Hands Free Phone is available to people with severely limited motion.
Large Number Overlays double the size of the buttons making them easier to see and press.
For those who have special needs, a trained Field Representative may visit your home to better assess your needs.
Under existing law, the equipment, services and administrative costs of this program are paid for by a surcharge shown on all customers telephone bills. For more information, or to request a certification form, please call:
(800) 806-1191 (Voice)
(800) 806-4474 (TTY)
(800) 949-5650 (Spanish Voice)
(800) 896-7670 (Spanish TTY)
(800) 889-3974 (Fax)

How do I stop telemarketing calls?

FCC National Do-Not-Call Registry

Pursuant to its broad authority under the Telephone Consumer Protection Act (TCPA), the FCC and the FTC established a national Do-Not-Call Registry. The registry is nationwide in scope, applies to all telemarketers (with the exception of certain non-profit organizations), and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is on the registry. As a result, consumers can, if they choose, reduce the number of unwanted phone calls to their homes.
You can register your phone number for free, and it will remain on the National Do-Not-Call list for five years. You may re-enter your number onto the list when the five years have passed, and you may remove your name from the list at any time.
The Do-Not-Call registry will not prevent all unwanted calls. It will not cover the following: calls from organizations with which you have established a business relationship; calls for which you have given prior written consent; calls which are not commercial or do not include unsolicited advertisements; calls by or on behalf of tax-exempt non-profit organizations.

How to Register

To register, consumers may call 888-382-1222: for TTY call 1-866-290-4236. You must call from the phone number you wish to register. Subscribers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call registry by telephone or by Internet (www.donotcall.gov) at no cost.

How to File a Complaint

You can file a complaint by email ( donotcall@fcc.gov), telephone 888-225-5322 voice or 888-835-5322 TTY. If mailing a complaint, send it to:
Federal Communications Commission
Consumer and Governmental Affairs Bureau
445 12th Street, SW
Washington DD 20554
888-225-5322 VOICE
888-835-5322 TTY

Email: fccinfo@fcc.gov

National Fraud Information Center (NFIC)

This is a private, non-profit organization that operates a consumer hotline to provide services and assistance in filing telemarketing complaints. NFIC also forwards appropriate complaints to the Federal Trade Commission for entry into its telemarketing fraud database.
You can contact them at:
(800) 876-7060
Monday through Friday
9a.m. to 5:30p.m. EST
Web Address: http://www.fraud.org/

Direct Marketing Association (DMA) /Telephone Preference Service

Your name can be added to DMAs list by sending your name, telephone number including area code, and address including zip code. Please remember that with the DMA registration, the number of unsolicited calls should be reduced but may not stop all unwanted calls. You can write to them at:
Telephone Preference Service
Direct Marketing Association
P. O. Box 9014
Farmingdale, NY 11735-9014

How do I contact long distance carriers?

CIC	Company	Business	Residential
0284	Amerivision	800-800-7550	800-800-7550
0288	AT&T	888-288-2020	888-288-2020
0732	AT&T	800-222-0400	888-288-2020
5792	AT&T	877-366-3200	877-366-3200
0071	CenturyLink – Broadwing	800-422-1199	800-860-2255
0948	CenturyLink – Broadwing	800-871-9244	800-994-9638
0432	CenturyLink – Quest	800-860-2255	800-860-1020
0649	Credo Mobile – Working Assets	800-788-0898	800-788-0898
0457	Lingo (was Excel)	800-871-0999	800-962-4631
0752	Lingo (was Excel)	800-875-9235	800-411-1175
0222	MCI	800-444-3333	800-444-3333
0555	MCI	888-624-5622	800-444-2222
5483	Verizon	800-837-4966	800-837-4966
5853	Volcano Long Distance	888-386-5226	888-386-5226

What is slamming?

Slamming is the illegal practice of a telecommunications company changing your service without consent. In order to prevent slamming, Volcano Telephone Company can establish a Preferred Inter Exchange Carrier (PIC) freeze on your account. While the PIC freeze remains on your account, you cannot be switched to another carrier without your permission or be slammed by an unauthorized carrier. A PIC freeze prevents a change in your preferred selection unless you give us your express consent to remove the freeze. You must provide written or verbal authorization for this.

The PIC restriction may be lifted by either written or verbal authorization.

No change of carrier can be made on your account until you lift the PIC freeze. The PIC freeze removal forms are available at anytime upon request by calling our office at 1.209.296.7502, or you can set up a three-way conference call with you and your carrier of choice in order to lift the PIC freeze. If the change is done by conference call, you will need to provide us with your personal verification data such as your drivers license or social security number to remove the PIC freeze. The steps required to remove the PIC freeze are in addition to the regular security and verification procedures necessary to change your preferred carrier.

There is no charge for the PIC freeze service. If you would like us to place a PIC freeze on your account, please contact our office at 1.209.296.7502 or toll free at 888.886.5226.

What does Volcano do with my personal information?

The Federal Communications Commission (FCC) requires us to give your billing name and address (BNA) to interstate service providers. Interstate service providers are usually long distance companies, but they also include pay phone owners, long distance resellers, and 900 number providers. The FCC restricts the use of your name and address to the limited purpose of:

Billing & Collection
Order Entry
Customer Service
Fraud Protection
Transient Customer Identification

This means that interstate service providers may bill you directly when you use your calling card or accept collect or third-party charges.

Request to Withhold billing name and address

If you have a non-published number, you may request that your billing name and address information be withheld from these interstate service providers, as mandated by the FCC. Withholding billing name and address information will restrict your ability to place third number and calling card calls or to receive collect calls. Please contact our business office at 1.209.296.7502 or 888.886.5226 if you have any questions.

Volcano Communications Privacy Statement

The Volcano Communications Group of Companies respects your privacy. We take every step possible to ensure that your personal information, including call records, is only revealed to those persons or entities that you wish it to be revealed to.

However, we will cooperate as legally necessary with State and Federal Governments and Agencies. We are obligated to comply with valid State or Federal warrants or subpoenas. Although we were not involved in the provision of call records recently covered in the media, if presented with a request properly authorized by a State or Federal judge, we would be compelled to comply.

Additionally, through the Communications Assistance for Law Enforcement Act (CALEA), Volcano Communications Group, again, only under proper court order, will provide assistance to local law enforcement.

We will do everything we can to protect your privacy, unless legally required to do otherwise.

What is the local calling area for my prefix?

Your Local Calling Prefix	These Prefixes in 209 Area Code are in your local calling area
Kirkwood (258)	258
Pine Grove, Volcano (296)	217, 223, 231, 256, 257, 267, 293, 286, 295, 296, 304, 418, 419, 560, 692, 714, 794, 806
Pioneer (295)	217, 223, 231, 256, 257, 293, 295, 296, 304, 418, 692
Glencoe, West Point, Rail Road Flat, Wilseyville (293)	217, 223, 231, 256, 257, 286, 293, 296, 296, 304, 418, 419, 692, 791, 806

What is a LATA?

The geographic areas in each state in which long distance calls are carried are known as LATAs (Local Access Transport Area).

IntraLATA

Calls which originate and terminate in the same LATA are call IntraLATA calls.

InterLATA

Calls which originate in one LATA and terminate in another LATA in the same state are called InterLATA calls.

Interstate

Calls which are placed from one LATA to a location in another state are called Interstate calls.

International

Calls which are placed from one LATA to a location in another country are called international calls.

Volcano Telephone customers are a part of the Stockton LATA.