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Your Internet, Made Simple

Find step-by-step guides, troubleshooting tips, and answers to common Internet questions.

Security and Settings Tag

Security & Settings Frequently
Asked Questions

Information about viruses, spam, spyware, security, and FTP settings. Click or tap here to download one of our Volcano Internet Survival Guides (PDF) or use our FAQ section below

Here are some quick tips for basic internet and computer security:

  • Keep everything updated: Enable automatic updates for your operating system, browser, and apps (like Chrome, Zoom, Adobe Reader) to patch known vulnerabilities.

  • Use antivirus software: Install trusted programs like Bitdefender, Malwarebytes, or use Windows Security. Keep it updated and run regular scans.

  • Enable your firewall: Use the built-in firewall on your device (Windows or macOS) and make sure it’s turned on.

  • Back up important data: Use cloud services (Google Drive, iCloud, etc.) or an external hard drive to protect your files from loss.

  • Download with caution: Only download software from trusted sources. Avoid programs that seem too good to be true.

  • Be smart online: Don’t click suspicious links, and always use strong, unique passwords. If something feels off, it probably is.

Staying informed and cautious is the best defense against online threats.

Spyware is unwanted software that can slow your computer, change settings, show pop-ups, or track what you type.

How does it get on my computer? Usually through free software, pop-up ads, or insecure browser settings.

Signs of spyware:

  • Endless pop-ups

  • Changed homepage

  • Sluggish performance

  • Internet issues

Scan your computer with trusted tools like Malwarebytes, Spybot, or Ad-Aware. Make sure they’re updated before scanning.

How to prevent it:

  • Download only from trusted sources

  • Don’t click pop-up ads

  • Keep your system and browser updated

  • Use a firewall and a secure browser like Chrome or Firefox

Stay cautious online—it’s your best protection.

Spam is unwanted email—often scams, ads, or offensive content—sent without your permission.

How can I limit spam?

  • Use a unique email address

  • Keep your Volcano email private

  • Don’t respond to spam or click “unsubscribe” links

  • Don’t buy anything advertised in spam

Volcano email accounts include spam filtering, but no filter is perfect—following these tips helps reduce what gets through.

How can I protect myself from viruses?

  • Don’t open unexpected attachments, even if they look like they’re from someone you know

  • Use antivirus software and keep it updated

  • Update Windows regularly

  • Back up important files in case of infection

  • Use a firewall to block suspicious connections

  • Download only from trusted sites

  • Consider a non-Windows OS like macOS or Linux for added virus resistance

Staying cautious and keeping your system updated is key to avoiding threats.

DNS Addresses:204.213.194.20

Incoming Mail Server:pop.volcano.net

Port – 110

NO SSL

Username: entire email address including the “@volcano.net”

Outgoing Main Server:

mail.volcano.net

Port – 587

NO SSL

Username: Entire email address including the “@volcano.net”(if Microsoft email client, on “server” tab check the “use same settings…” button, NOT the “Login using…” button)

DSL Link

DSL Modem Troubleshooting

For Comtrend VR-3030

Unplug your modem for 30 seconds, then plug it back in.

  • Comtrend VR-3030: Wait for the Power, Ethernet, DSL and Internet light to turn Green. It is normal for the Ethernet and Internet lights to blink.

After rebooting:

  • If the DSL light is blinking, check that the Phone Cable is secured in the modem and in the proper DSL phone jack in the home. If the Ethernet light is off, check that the Ethernet Cable is secured in the modem and your router and that your router is powered on.

If your modem is online but you still can’t access the internet:

  1. Turn off your router (if you have one) for 30 seconds, then power it back on.

  2. Restart any other devices, such as computers, VOIP phones, or mobile phones.

  3. Power devices back on in this order:

    • First: Modem

    • Second: Router

    • Third: All other devices

This power-up order helps your devices connect and receive proper IP addresses.

These steps usually resolve most connection issues. If you’re still unable to get online, please contact our Internet Department at 1.209.296.7574 for further assistance.

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Comtrend VR-3030 pictured above

8423caab-8a99-4620-bea8-63b847f473ff

Comtrend VR-3030 pictured above

8423caab-8a99-4620-bea8-63b847f473ff

Comtrend VR-3030 pictured above

8423caab-8a99-4620-bea8-63b847f473ff

Comtrend VR-3030 pictured here

Cable Modem Troubleshooting

For Cisco dpc 3008

Unplug your modem for 30 seconds, then plug it back in.

  • Cisco DPC 3008: Wait for the POWER, DS, US, and ONLINE lights to turn solid. A blinking LINK light means devices are connected.

After rebooting:

  • On the Cisco DPC 3008, the ONLINE light confirms your modem is fully registered. The LINK light should be blinking to show active data transfer with connected devices.

If the lights are not displaying correctly, consult your modem’s user guide or proceed to the next step.

If your modem is online but you still can’t access the internet:

  1. Turn off your router (if you have one) for 30 seconds, then power it back on.

  2. Restart any other devices, such as computers, VOIP phones, or mobile phones.

  3. Power devices back on in this order:

    • First: Modem

    • Second: Router

    • Third: All other devices

This power-up order helps your devices connect and receive proper IP addresses.

These steps usually resolve most connection issues. If you’re still unable to get online, please contact our Internet Department at 1.209.296.7574 for further assistance.

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Cisco DPC 3008 pictured above

141fce79-dad1-4898-9b3c-e91881f359bf

Cisco DPC 3008 pictured above

141fce79-dad1-4898-9b3c-e91881f359bf

Cisco DPC 3008 pictured above

141fce79-dad1-4898-9b3c-e91881f359bf

Cisco DPC 3008 pictured above

DPC 3008
  1. After the cable modem is successfully registered on the network, the POWER,DS, US, and ONLINE LEDs illuminate continuously to indicate that the cablemodem is active and fully operational.POWER – ON, power is applied to the cable modem
  2. DS- ON, the cable modem is receiving data from the cable network
  3. US-ON, the cable modem is sending data to the cable network
  4. ONLINE- ON, the cable modem is registered on the network and fully operational
  5. LINK-ON, the Ethernet connection is operational. BLINKING indicates that data is being transferred

Note: After the cable modem is successfully registered on the network, the POWER,DS, US, and ONLINE LEDs illuminate continuously to indicate that the cable modem is active and fully operational.

2025-05-29 16_16_32-Cisco Model DPC3008 and EPC3008 8×4 DOCSIS 3.0 Cable Modem User Guide
  1. POWER– Connects the cable modem to the AC power adapter that is provider with your cable modem.
  2. Ethernet- One RJ-45 Ethernet port connects to the Ethernet port on your PC or your home network
  3. RESET- —A momentary pressing (1-2 seconds) of this switch causes a reset-to factory default of all settings and then reboots the cable modem

CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected.

  1. CABLE- F-connector connects to an active cable signal from your service provider

Guids Link

Internet Help Guides

Volcano.net Email 

Learn about Volcano.net email features, how to set up your email account, and about Volcano Webmail

Troubleshooting Volcano Internet Service

More troubleshooting steps for DSL, Cable Modem, and fixed wireless internet services. DSL and cable modem and router descriptions and wiring diagrams.

Malware

Learn about how to avoid viruses, trojans, and other types of malware, and what to do if you get infected.

Home Networking and Wireless Security

A home network offers many possibilities—this guide highlights some useful options

Why Our Customers Choose Volcano

Real Stories. Real Connections.

“I have never had any problems; I came from using Comcast and we have had less issues with Volcano Communications living upcountry.”

Kimberly White
Current customer
Real Stories. Real Connections.

“Volcano communications has been an absolute pleasure to deal with, from start to finish! Trevor was amazing while onboarding upon opening and Johnathan and his team have worked diligently to keep us up and running! Comcast should take some lessons from the team @ Volcano!”

View Full Testimonial

Volcano communications has been an absolute pleasure to deal with, from start to finish! Trevor was amazing while onboarding upon opening and Johnathan and his team have worked diligently to keep us up and running! Comcast should take some lessons from the team @ Volcano!

Justin Berenstein
Owner, Plate 88 Restaurant and Bar
Justin Berenstein
Owner, Plate 88 Restaurant and Bar
Real Stories. Real Connections.

“My thing is, to be successful, you need the right tools and Volcano’s given me those tools”

Monica
Owner, Willow’s On Main
Real Stories. Real Connections.

“Always polite and professional, Volcano takes the time to help and you’ll always speak to a real person. Excellent customer service.”

Denise Steinback
Current customer