Security and Settings Tag
Security & Settings Frequently
Asked Questions
Information about viruses, spam, spyware, security, and FTP settings. Click or tap here to download one of our Volcano Internet Survival Guides (PDF) or use our FAQ section below
DSL Link
DSL Modem Troubleshooting
Unplug your modem for 30 seconds, then plug it back in.
-
Comtrend VR-3030: Wait for the Power, Ethernet, DSL and Internet light to turn Green. It is normal for the Ethernet and Internet lights to blink.
After rebooting:
- If the DSL light is blinking, check that the Phone Cable is secured in the modem and in the proper DSL phone jack in the home. If the Ethernet light is off, check that the Ethernet Cable is secured in the modem and your router and that your router is powered on.
If your modem is online but you still can’t access the internet:
-
Turn off your router (if you have one) for 30 seconds, then power it back on.
-
Restart any other devices, such as computers, VOIP phones, or mobile phones.
-
Power devices back on in this order:
-
First: Modem
-
Second: Router
-
Third: All other devices
-
This power-up order helps your devices connect and receive proper IP addresses.
These steps usually resolve most connection issues. If you’re still unable to get online, please contact our Internet Department at 1.209.296.7574 for further assistance.
Comtrend VR-3030 pictured above
Comtrend VR-3030 pictured above
Comtrend VR-3030 pictured above
Comtrend VR-3030 pictured here
Cable Modem Troubleshooting
Unplug your modem for 30 seconds, then plug it back in.
-
Cisco DPC 3008: Wait for the POWER, DS, US, and ONLINE lights to turn solid. A blinking LINK light means devices are connected.
After rebooting:
-
On the Cisco DPC 3008, the ONLINE light confirms your modem is fully registered. The LINK light should be blinking to show active data transfer with connected devices.
If the lights are not displaying correctly, consult your modem’s user guide or proceed to the next step.
If your modem is online but you still can’t access the internet:
-
Turn off your router (if you have one) for 30 seconds, then power it back on.
-
Restart any other devices, such as computers, VOIP phones, or mobile phones.
-
Power devices back on in this order:
-
First: Modem
-
Second: Router
-
Third: All other devices
-
This power-up order helps your devices connect and receive proper IP addresses.
These steps usually resolve most connection issues. If you’re still unable to get online, please contact our Internet Department at 1.209.296.7574 for further assistance.
Cisco DPC 3008 pictured above
Cisco DPC 3008 pictured above
Cisco DPC 3008 pictured above
Cisco DPC 3008 pictured above
- After the cable modem is successfully registered on the network, the POWER,DS, US, and ONLINE LEDs illuminate continuously to indicate that the cablemodem is active and fully operational.POWER – ON, power is applied to the cable modem
- DS- ON, the cable modem is receiving data from the cable network
- US-ON, the cable modem is sending data to the cable network
- ONLINE- ON, the cable modem is registered on the network and fully operational
- LINK-ON, the Ethernet connection is operational. BLINKING indicates that data is being transferred
Note: After the cable modem is successfully registered on the network, the POWER,DS, US, and ONLINE LEDs illuminate continuously to indicate that the cable modem is active and fully operational.
- POWER– Connects the cable modem to the AC power adapter that is provider with your cable modem.
- Ethernet- One RJ-45 Ethernet port connects to the Ethernet port on your PC or your home network
- RESET- —A momentary pressing (1-2 seconds) of this switch causes a reset-to factory default of all settings and then reboots the cable modem
CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected.
- CABLE- F-connector connects to an active cable signal from your service provider
Guids Link
Internet Help Guides
Learn about Volcano.net email features, how to set up your email account, and about Volcano Webmail
Troubleshooting Volcano Internet Service
More troubleshooting steps for DSL, Cable Modem, and fixed wireless internet services. DSL and cable modem and router descriptions and wiring diagrams.
Learn about how to avoid viruses, trojans, and other types of malware, and what to do if you get infected.
Home Networking and Wireless Security
A home network offers many possibilities—this guide highlights some useful options
Why Our Customers Choose Volcano
Real Stories. Real Connections.“I have never had any problems; I came from using Comcast and we have had less issues with Volcano Communications living upcountry.”
Real Stories. Real Connections.“Volcano communications has been an absolute pleasure to deal with, from start to finish! Trevor was amazing while onboarding upon opening and Johnathan and his team have worked diligently to keep us up and running! Comcast should take some lessons from the team @ Volcano!”
View Full Testimonial
Real Stories. Real Connections.“My thing is, to be successful, you need the right tools and Volcano’s given me those tools”
Real Stories. Real Connections.“Always polite and professional, Volcano takes the time to help and you’ll always speak to a real person. Excellent customer service.”